Terms & Conditions

Terms & Conditions of Order & Purchase

Payment Methods

Payment for all orders sold on the SleepWell.SG website can be made online with a credit/debit card via a third-party website.

Cancellation, Refund and Exchange Policy 

Strictly no cancellation and refund are allowed upon receipt of payment. Due to hygiene reasons, we are unable to accept any exchange unless the product is returned in its original packaging and condition.

Delivery and Lifting Charges

Free delivery is applicable to the following order that occur in a single invoice, to a single address in one trip:

Purchases will be subjected to a S$4.80 delivery surcharge if the total cost amounts to below S$100.

In the event that a single order has to be split into various delivery dates/locations/timings due to special requests and/or selection of delivery dates within the stated delivery lead-time period, all additional logistics charges will apply according to the above-stated guidelines, with each timing per location considered as an individual order.

Free delivery is only applicable within Singapore mainland between 11am-8pm from Mondays to Saturdays, excluding public holidays. A surcharge of S$30 is applicable for delivery to Sentosa Island. We do not deliver to Jurong Island and Army Camps.

In the event that the goods cannot be delivered on your preferred delivery date and/or timeslot due to reasons such as lack of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. SleepWell.SG reserves the right to amend the delivery timings or to substitute the item model for a similar product of higher or equal value should such circumstances arise.

To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area.

If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unserviceable upon delivery crew's arrival, refusal of elevator access by building management etc) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner. A lifting charge of $10 per level (after the 4th floor) will be applicable for such services. The lifting charge is to be made payable to our logistics team.

If the process is deemed hazardous, (e.g. furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway), and delivery is deemed unfeasible, SleepWell.SG reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by cheque within two weeks from the initial delivery date.

Delivery Dates and Timing

Upon confirmation of your order, we will be in contact you (via email or phone) to confirm the delivery date and time.

You'll be contacted again an hour before delivery by the delivery team to confirm your presence at the delivery location and to notify you of our impending arrival. While the delivery team will try its utmost to deliver within the selected time frame, there are many external factors which can cause delays. Furniture is large and heavy and the delivery team may face difficulties in moving goods up narrow stairways. Traffic, vehicle and weather conditions will also affect the delivery time, as we want you to receive your order in the best condition possible. Customers who are not present upon our arrival also cause delays that can stretch for hours and hold up all the following deliveries.

We earnestly urge all to be present during the stipulated delivery time to be considerate to all other customers and seek your understanding when it comes to delivery timings.

SleepWell.SG reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. While we endeavour to adhere to scheduled delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold SleepWell.SG liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.

Free Disposal of Old Mattress

Free disposal of your old mattress is available with the purchase of any mattress. This service is available if you have selected the option on the online order form and only if the location of the old mattress is identical to the delivery location of the new mattress. The delivery team will not be able to dispose off the old mattress due to scheduling constraints if prior arrangements have not been made. We do not dispose of other forms of furniture, as we do not have the resources to break down and dispose of old furniture in authorised locations as specified by local authorities. SleepWell.SG advises you to contact your town council for free furniture disposal service (HDB or landed estates), or your condominium/office building's building management. SleepWell.SG reserves the right to refuse disposal of any old mattresses at its full discretion. 

There will be strictly no disposal of old mattresses which are infested with bedbugs or other pests. This is not only to protect the health of our staff, but also to protect the other new mattresses and furniture that are still in the lorry from similar infestation.

Changing of Delivery Dates

Upon confirmation of your order, we will be in contact you (via email or phone) to confirm the delivery date and time. Please inform us of changes in delivery date via email to support@sleepwell.sg at least 48hours before the confirmed delivery timing. Please provide your order invoice number, which can be found in the confirmation email sent to you.

Damage Policy

We advise our customers to inspect the products carefully for damages upon receipt of the same. There is a possibility of manufacturing defects or breakage during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, email us at support@sleepwell.sg.

Proof of Purchase

Upon successful placement of order, an order acknowledgment containing the invoice will be sent to the email address that you've provided in the online order form. We advise you to keep the email or print the invoice out, as these are your receipts and proofs of purchase.


We offer different warranty periods for our products:

Bedding Accessories No warranty
Foam Mattress No warranty
Posturised Spring Mattresses 1 year on manufacturing defects, 10 years on the springs
Individual Pocketed Spring Mattresses 1 year on manufacturing defects, 15 years on the springs

Please proceed to the following link to do an online warranty registration and to find our more about the terms of our warranty: https://www.kingkoil.com.sg/guarantee/step1. We advise you to fill up and submit your warranty application immediately after delivery for your warranty to be effective.

If you detect any manufacturing defects or damages which are not due to misuse or wear and tear, take a picture of the problem and send it to support@sleepwell.sg with a brief explanation of the problem, including the order invoice number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange for our service team to assess the situation. In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the product for a identical one, or similar one of equal or greater price, depending on availability. SleepWell.SG reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.

The following items are not covered by warranty: all beddings, linens, accessories, mini sofa beds and foam mattresses. Warranties do not cover wrongly assembled products that are assembled by the customer.

SleepWell.SG Website Terms & Conditions of Use

Your access to and use of SleepWell.SG Website and the products and services (hereby collectively known as "Services") available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. SleepWell.SG reserves to amend the Terms and Conditions of Use at its own discretion.

SleepWell.SG advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.

Website Access

Access to this Website is permitted on a temporary basis, and SleepWell.SG reserves the right to withdraw or amend the Services without prior notice. SleepWell.SG will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.

All data on this Website is published "As is" and is correct at the time of publishing. SleepWell.SG reserves the right to remove, edit and add on any data without prior notice. 

This Website may also contain links to other third-party websites (henceforth referred to as "Linked Sites"), which are not operated by SleepWell.SG. SleepWell.SG has no control over the Linked Sites and accepts no responsibility for them, or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is at your own risk and will be subject to the individual terms of use and service of each such site, if any.

Site Usage

You are prohibited from misusing this Website.

You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person's proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

Any breach of this provision constitutes a criminal offence under the Computer Misuse Act 1998. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.

SleepWell.SG will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.

SleepWell.SG, its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.

Electronic Communications

When you visit this Website, submit content to this website (product reviews and/or questions) or send e-mails to SleepWell.SG, you are communicating with SleepWell.SG electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures, and other communications that SleepWell.SG provides to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property, Software and Content

The intellectual property rights of all software and content made available to you on or through this Website remains the property of SleepWell.SG and its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by SleepWell.SG and its licensors.

SleepWell.SG does not claim to own the rights to the images, trademarks and intellectual property of our licensors and the respective third-parties that are featured on this Website. All rights of these images, trademarks and intellectual property belong to their respective owners and not to SleepWell.SG.

You are permitted to store, print and display the content supplied purely for your personal use. You may not publish, manipulate, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.

You are prohibited from modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on any software or accompanying documentation supplied by SleepWell.SG or its licensors.

Any infringement of the intellectual property rights of any party on this site will be reported to the relevant authorities upon discovery.

Hyperlinking to www.SleepWell.sg

Unless explicit written approval is obtained from SleepWell.SG, any website linking to this Website

  1. May link to, but must not replicate, any copyrighted materials;
  2. Must not imply that SleepWell.SG endorses said website or any products, services, or content available through said website if no such endorsement exists;
  3. Must not misrepresent its relationship with SleepWell.SG;
  4. Must not publish or route to any false or misleading information about SleepWell.SG, its products, or its services; and
  5. Shall not host content that can be construed as inappropriate, distasteful, offensive, or controversial

We reserve the right to withdraw linking permission without notice.

Governing Law and Jurisdiction

The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.

Salvatory Clause

If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact.

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